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The Major Benefits
of Team Care:
- Improve quality of care
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more focused time on medical care |
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more accurate and complete charts |
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more timely appointments for acute and follow-up visits |
- Enhance patient satisfaction
- Increase patient visits by 25 - 50%
- Decrease legal vulnerability through improved documentation
- Improve professional satisfaction
- Better financial outcomes
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"Attorney Lynne J. Fiscella, Riverside Health System's corporate counsel, has watched Anderson and his team. She agrees...the team approach improves outcomes because it elicits the participation of the patient in history-taking more than some traditional models - and yields pertinent details that patients tend to leave out when the physician is in a hurry."
- Medical Economics,
August 3, 2007
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"At Riverside Medical Group,
we are excited about Dr. Peter Anderson's teamcare approach to outpatient care. While enhancing the patient's experience by providing more individualized treatment and generous practitioner time, it also provides measurable financial benefits. When compared to the typical family practitioner, Dr. Anderson is able to treat approximately 25%
more patients during a normal workday. Additionally, the coding and documentation improvements afforded by the teamcare concept have improved his net reimbursements by 17.5%. It is our desire to see more primary care physicians adopt this model of outpatient practice."
- Christopher A. Plyler
Chief Financial Officer
Riverside Medical Group
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The Results Are Dramatic And Measurable!
The Riverside Health System recently conducted a study on the effectiveness of the "Family Team Care" model. They specifically pulled data from the electronic medical record for NCQA's Heart Stroke Recognition Program. "Twenty-six of the physicians in the group (24 family physicians and 2 general internists) had enough ischemic vascular disease patients to meet the eligibility requirements for the program, and Dr. Anderson's performance on those measures was near the best in our group. The remarkable part of that, of course is that his productivity is the best in the group for family physicians. If we can substantially increase the throughput of a physician and at the same time improve patient satisfaction and quality, then we have an ethical duty, I believe, to pursue that course," says Dr. Charles O. Frazier, Director of Medical Information at Riverside Health System.
"In summary, Dr. Anderson has found a way to elevate his productivity and salary, while increasing patient satisfaction and performance on specific quality measures. I have become a believer in this model, and I will do anything I can to help him elevate his performance even more, and to disseminate the results of his model widely," adds Dr. Frazier.
Likelihood of Returning to Hilton Family Practice
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Patients require the care they need to restore or maintain their health and timely, quick, access to their physician. Satisfied patients are loyal and provide the  patient base for the practice. Patient satisfaction is important for the "life" of the practice. Satisfied patients do not look elsewhere for care and the satisfied patient will recruit new patients for the practice. Using ninety-five percent as an indicator of excellent customer service, the patients of Hilton Family Practice indicated their likelihood to return for future care. This was measured with a patient satisfaction survey. The graph below demonstrates the likelihood to return to Hilton Family Practice as measured with satisfaction survey results for seven months in 2007. |
Satisfaction with Manner of Treatment
by Physician Hilton Family Practice
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Another indicator of patient satisfaction with care delivered at Hilton Family Practice is the perception of the manner of treatment from the physician. Again, using ninety-five as an indicator of excellent treatment, the patients are satisfied with the manner care was provided by the physician. This measurement is an indication of satisfaction with the patient-physician relationship. The graph below is resulted from patient satisfaction surveys from April to October 2007. |
Comparison of Employee Satisfaction
*BPA Scores Between Hilton Family Practice & Riverside Medical Group
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Patient satisfaction is important to customer loyalty and physician office efficiency. Office practice is a team effort involving the physician and the office employees. Satisfied employees contribute to patient satisfaction. Employee satisfaction is measured and analyzed throughout the Riverside Health System using the Business Practice Assessment of Success Profiles. Hilton Family Practice has consistently had BPA scores above seventy-four indicating a high level of employee satisfaction. Hilton Family Practice is a practice of Riverside Medical Group, a 2007 Employer of Choice.
• Hilton Family Practice
• Riverside Medical Group |
Collections
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The visit and financial results of Family Teamcare in 2007 for Dr Peter Anderson are as follows:
- Average patients seen per month #541, with 25 days off in 2007 for vacation or holiday.
Average percentage of Evaluation and Management codes: 99212's 3%
99213's 59%
99214's 38%
- Average hours working per week (this refers to time spent in all professional activities): 40-44 hours
- Average charges per month $84,000
- Average collections per month $49,100
- Average collections per visit $90.80
- Total collections for 2007 $590,000
- Personal salary with benefits $227,500
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